By submitting an order to Keepsake Bats you agree to be bound by the following terms and conditions.
- Standard Custom orders take approximately 7-10 days to complete once design is approved.
- When you submit an order to Keepsake Bats over the Internet you are offering to purchase from Keepsake Bats items in your order. Payment method must be provided when ordering. No goods will be delivered without full payment being received.
- Keepsake Bats accepts Visa, Mastercard, American Express, and Discover Cards, and echecks through PayPal.
- Keepsake Bats reserves the right to cancel orders at its discretion.
- Amendments to your order can be made by using or online contacting form..
- Most items that Keepsake Bats sells are custom made.. There will be slight variations between the website representation and the actual item that you will receive. Keepsake Bats will exercise extreme attention to match your purchase to the inventory at hand.
- PROOF APPROVAL – We will text to your phone or your registered email a layout proof of the custom design prior to engraving, your approval of the proof means you approve all spelling/dates/images to be accurate and it is okay for us to proceed with the completion of the custom product. Errors on our part will be replaced at NO-CHARGE, errors on your part will be done if requested at a replacement charge of 50% off of the same item price.
- Keepsake Bats reserves the right to adjust prices at any time and without prior notice before any order has been submitted.
- Keepsake Bats reserves the right to discontinue products at any time and without prior notice. If a product is unavailable after placing your order, Keepsake Bats will contact you and offer an alternative and/or remove that item from the order.
- We cannot exchange items unless they are defective or damaged. We can only refund the freight cost if the return is because of our mistake).
Shipping and Returns
Your package shipment:
On non custom items in stock the packages are generally dispatched within 3-4 days after receipt of payment and are shipped via USPS. Items that are being customized and after approval of the design may take up to 7-10 days for completion before being shipped. If you prefer delivery with required signature, an additional cost will be applied, so please contact us before choosing this method.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and all of your items are well-protected.
NON CUSTOMIZED ITEMS which have not been used, altered, or washed may be returned within 30 days for a refund (less shipping) or exchange. (No returns on custom work except for damaged items)
We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return.
Simply use our online contact form to obtain a RA (return authorization) number, provide full details of your original order:
Your email address
You must include the original shipping documents that you received with your original order. This will help us find your order to process the refund/return.
- Packing and Sending Your Return Just a few simple steps:
Pack the items along with the packing slip (receipt) securely in a box. All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. You can use the box the items arrived in or another box, if you prefer. Send the package to the address below: